Returns & Exchanges
At Horizon Fitness, we want you to be fully satisfied with your purchase. If your new equipment doesn't meet your expectations, you can return it within 30 days for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our customer support team to receive a Return Merchandise Authorization (RMA) number.
Pack Your Equipment
Securely pack the item in its original packaging, ensuring all manuals, hardware, and accessories are included to avoid restocking fees.
Schedule a Pickup
Once your return is authorized, we will arrange for a specialized freight carrier to collect the equipment directly from your home.
Receive Your Refund
After our warehouse team inspects the returned item, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing